Don't let it fool you. In spite of the fact that the Designed Change Process is simple and easy to insert into your own training program, it is powerful and effective. Managing or operating a complex facility is a complex activity. Managing the complexities of the interpersonal struggles in your organization is no less complex, and no less stressful. The DCP is a tool which makes complexity in human behavior look simple. With adequate training an operator of a complex facility has it easy. You can count on what you have learned, whether you are dealing with a complex facility or the complexity of organizational behavior.
So, your business is no laughing matter? The more serious you get the more blind you will be to what is going on around you. Astronauts laugh a lot. When they stop, they are in trouble. In the Apollo 13 event, it was laughter that cleared up the most tense moments and permitted clarity and cognitive flexibility to operate. Within that context of some ease in the high stress of the moment, laughter saved the day. It's just one of the techniques that the Designed Change Process uses that you might not like, but it will save your day. And we will tell you exactly why it works for you.
Observable forces shape your behavior and that of your workforce. Those performance shaping factors are invisible only when you don't look. Like the voltage surges and temperature changes which alter how your computers work, these forces control and alter how the individual works, regardless of how you and that individual have agreed the job will be done. Performance shaping factors may thwart your intentions, but they can also be tamed and made to work for you. Then you can be sure that your crew will function with excellence and without your intervention. Want to feel useless? That's what you must become in order to manage, lead or supervise well.